Anna S Mattila: search on Z-Library

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1

Food Waste Management (Solving the Wicked Problem) ||

Närvänen, Elina, Mesiranta, Nina, Mattila, Malla, Heikkinen, Anna

Year:

2020

Language:

english

File:

PDF, 8.71 MB

english, 2020

2

The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers

Hui (Jimmy) Xie, Deborah L. Kerstetter, Anna S. Mattila

Journal:

International Journal of Hospitality Management

Year:

2012

Language:

english

File:

PDF, 208 KB

english, 2012

3

Airbnb: Online targeted advertising, sense of power, and consumer decisions

Liu, Stephanie Q., Mattila, Anna S.

Journal:

International Journal of Hospitality Management

Year:

2017

Language:

english

File:

PDF, 1.53 MB

english, 2017

4

Are tattoos still a taboo?

Ozanne, Marie, Tews, Michael J., Mattila, Anna S.

Journal:

International Journal of Contemporary Hospitality Management

Year:

2019

Language:

english

File:

PDF, 270 KB

english, 2019

5

Hotel revenue management and the Internet: The effect of price presentation strategies on customers’ willingness to book

Breffni M. Noone, Anna S. Mattila

Journal:

International Journal of Hospitality Management

Year:

2009

Language:

english

File:

PDF, 1.07 MB

english, 2009

6

Congruency of scent and music as a driver of in-store evaluations and behavior

Anna S Mattila, Jochen Wirtz

Journal:

Journal of Retailing

Year:

2001

Language:

english

File:

PDF, 191 KB

english, 2001

7

The impact of experiential consumption cognitions and emotions on behavioral intentions

Enrique Bigné, J., Mattila, Anna S., Andreu, Luisa

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 441 KB

english, 2008

8

Emotional bonding and restaurant loyalty

Anna S. Mattila

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2001

Language:

english

File:

PDF, 945 KB

english, 2001

9

How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?

Bolton, Lisa E., Mattila, Anna S.

Journal:

Journal of Retailing

Year:

2015

Language:

english

File:

PDF, 1.47 MB

english, 2015

10

Does expressing subjectivity in online reviews enhance persuasion?

Liu, Stephanie Q, Ozanne, Marie, Mattila, Anna S., Norberg, Patricia

Journal:

Journal of Consumer Marketing

Year:

2018

Language:

english

File:

PDF, 548 KB

english, 2018

11

Love is in the menu: Leveraging healthy restaurant brands with handwritten typeface

Liu, Stephanie Q., Choi, Sungwoo, Mattila, Anna S.

Journal:

Journal of Business Research

Year:

2019

Language:

english

File:

PDF, 1.27 MB

english, 2019

12

A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing

Anna S. Mattila, Sunmee Choi

Journal:

International Journal of Hospitality Management

Year:

2006

Language:

english

File:

PDF, 150 KB

english, 2006

13

Powerful or powerless customers: the influence of gratitude on engagement with CSR

Mattila, Anna S., Wu, Laurie, Choi, Choongbeom

Journal:

Journal of Services Marketing

Year:

2016

Language:

english

File:

PDF, 480 KB

english, 2016

14

The role of store environmental stimulation and social factors on impulse purchasing

Mattila, Anna S., Wirtz, Jochen

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 100 KB

english, 2008

15

The role of hotel owners: the influence of corporate strategies on hotel performance

Xiao, Qu, O'Neill, John W., Mattila, Anna S.

Journal:

International Journal of Contemporary Hospitality Management

Year:

2012

Language:

english

File:

PDF, 227 KB

english, 2012

16

Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace

Liu, Stephanie Q., Bogicevic, Vanja, Mattila, Anna S.

Journal:

Journal of Business Research

Year:

2018

Language:

english

File:

PDF, 1.50 MB

english, 2018

17

Visual Design, Message Content, and Benefit Type: The Case of A Cause-Related Marketing Campaign

Gao, Yixing (Lisa), Wu, Laurie, Shin, Joongwon, Mattila, Anna S.

Journal:

Journal of Hospitality & Tourism Research

Year:

2020

Language:

english

File:

PDF, 281 KB

english, 2020

18

Platform-based sustainable business models: reducing food waste in food services

Mattila, Malla, Mesiranta, Nina, Heikkinen, Anna

Journal:

International Journal of Entrepreneurship and Innovation Management

Year:

2020

File:

PDF, 215 KB

2020

19

Consumer behavior research in hospitality and tourism journals

Anna S. Mattila

Journal:

International Journal of Hospitality Management

Year:

2004

Language:

english

File:

PDF, 199 KB

english, 2004

20

A re-examination of the generalizability of the Aaker brand personality measurement framework

Austin, Jon R., Siguaw, Judy A., Mattila, Anna S.

Journal:

Journal of Strategic Marketing

Year:

2003

Language:

english

File:

PDF, 118 KB

english, 2003

21

Effects of message appeal and service type in CSR communication strategies

Andreu, Luisa, Casado-Díaz, Ana B., Mattila, Anna S.

Journal:

Journal of Business Research

Year:

2015

Language:

english

File:

PDF, 1.30 MB

english, 2015

22

When organic food choices shape subsequent food choices: The interplay of gender and health consciousness

Shin, Joongwon, Mattila, Anna S.

Journal:

International Journal of Hospitality Management

Year:

2019

Language:

english

File:

PDF, 626 KB

english, 2019

23

Dining alone? Solo consumers’ self-esteem and incidental similarity

Shin, Joongwon, Hwang, Yoohee, Mattila, Anna S.

Journal:

Journal of Services Marketing

Year:

2018

Language:

english

File:

PDF, 225 KB

english, 2018

24

Cross-national differences in complaint behavior: cultural or situational?

Blodgett, Jeffrey G., Bakir, Aysen, Mattila, Anna S., Trujillo, Andrea, Quintanilla, Claudia, Elmadağ, A. Banu

Journal:

Journal of Services Marketing

Year:

2018

Language:

english

File:

PDF, 218 KB

english, 2018

25

The impact of customer compassion on face-to-face and online complaints

Hwang, Yoohee, Mattila, Anna S.

Journal:

Journal of Hospitality Marketing & Management

Year:

2020

Language:

english

File:

PDF, 1.99 MB

english, 2020

26

Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

Jochen Wirtz, Anna Mattila

Journal:

Journal of Consumer Psychology

Year:

2001

Language:

english

File:

PDF, 5.22 MB

english, 2001

27

The impact of service failures on customer loyalty: The moderating role of affective commitment

Mattila, Anna S.

Journal:

International Journal of Service Industry Management

Year:

2004

Language:

english

File:

PDF, 135 KB

english, 2004

28

Performance of hotel real estate investment trusts: a comparative analysis of Jensen indexes

Hyunjoon Kim, Anna S. Mattila, Zheng Gu

Journal:

International Journal of Hospitality Management

Year:

2002

Language:

english

File:

PDF, 126 KB

english, 2002

29

The impact of selected customer characteristics and response time on E-complaint satisfaction and return intent

Anna S. Mattila, Daniel J. Mount

Journal:

International Journal of Hospitality Management

Year:

2003

Language:

english

File:

PDF, 130 KB

english, 2003

30

Perceived controllability and service expectations: Influences on customer reactions following service failure

Sunmee Choi, Anna S. Mattila

Journal:

Journal of Business Research

Year:

2008

Language:

english

File:

PDF, 299 KB

english, 2008

31

The role of culture and purchase motivation in service encounter evaluations

Mattila, Anna S.

Journal:

Journal of Services Marketing

Year:

1999

Language:

english

File:

PDF, 110 KB

english, 1999

32

Customer responses to intercultural communication accommodation strategies in hospitality service encounters

Wang, Chen-Ya, Miao, Li, Mattila, Anna S.

Journal:

International Journal of Hospitality Management

Year:

2015

Language:

english

File:

PDF, 942 KB

english, 2015

33

Consumer response to organic food in restaurants: A serial mediation analysis

Hanks, Lydia, Mattila, Anna S.

Journal:

Journal of Foodservice Business Research

Year:

2016

Language:

english

File:

PDF, 1.12 MB

english, 2016

34

How to handle PR disasters? An examination of the impact of communication response type and failure attributions on consumer perceptions

Mattila, Anna S.

Journal:

Journal of Services Marketing

Year:

2009

Language:

english

File:

PDF, 127 KB

english, 2009

35

A branding model for web search engines

Zhang, Lu, Jansen, Bernard J., Mattila, Anna S.

Journal:

International Journal of Internet Marketing and Advertising

Year:

2012

Language:

english

File:

PDF, 330 KB

english, 2012

36

The impact of language style on consumers′ reactions to online reviews

Wu, Laurie, Shen, Han, Fan, Alei, Mattila, Anna S.

Journal:

Tourism Management

Year:

2017

Language:

english

File:

PDF, 692 KB

english, 2017

37

A commentary on cross-cultural research in hospitality & tourism inquiry

Mattila, Anna S.

Journal:

International Journal of Hospitality Management

Year:

2018

Language:

english

File:

PDF, 199 KB

english, 2018

38

So private, yet so public: The impact of spatial distance, other diners, and power on solo dining experiences

Hwang, YooHee, Shin, Joongwon, Mattila, Anna S.

Journal:

Journal of Business Research

Year:

2018

Language:

english

File:

PDF, 1.23 MB

english, 2018

39

Apple Pay: Coolness and embarrassment in the service encounter

Liu, Stephanie Q., Mattila, Anna S.

Journal:

International Journal of Hospitality Management

Year:

2018

Language:

english

File:

PDF, 1.22 MB

english, 2018

40

The role of preconsumption affect in postpurchase evaluation of services

Anna Mattila, Jochen Wirtz

Journal:

Psychology and Marketing

Year:

2000

Language:

english

File:

PDF, 114 KB

english, 2000

41

The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences

Jochen Wirtz, Anna S Mattila, Rachel L.P Tan

Journal:

Journal of Retailing

Year:

2000

Language:

english

File:

PDF, 162 KB

english, 2000

42

Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction

Lin, Ingrid Y., Mattila, Anna S.

Journal:

Journal of Hospitality Marketing & Management

Year:

2010

Language:

english

File:

PDF, 236 KB

english, 2010

43

Perceived service encounter pace and customer satisfaction

Noone, Breffni M., Kimes, Sheryl E., Mattila, Anna S., Wirtz, Jochen

Journal:

Journal of Service Management

Year:

2009

Language:

english

File:

PDF, 142 KB

english, 2009

44

Consumer responses to compensation, speed of recovery and apology after a service failure

Wirtz, Jochen, Mattila, Anna S.

Journal:

International Journal of Service Industry Management

Year:

2004

Language:

english

File:

PDF, 220 KB

english, 2004

45

The effectiveness of service recovery in a multi‐industry setting

Mattila, Anna S.

Journal:

Journal of Services Marketing

Year:

2001

Language:

english

File:

PDF, 113 KB

english, 2001

46

Corporate volunteering programs and consumer perceptions: an information processing perspective

S. Mattila, Anna, Hanks, Lydia

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 128 KB

english, 2013

47

Planning and control for food and beverage operations

Journal:

International Journal of Hospitality Management

Year:

1991

Language:

english

File:

PDF, 179 KB

english, 1991

48

A cross‐cultural comparison of perceived informational fairness with service failure explanations

Wang, Chen‐ya, Mattila, Anna S.

Journal:

Journal of Services Marketing

Year:

2011

Language:

english

File:

PDF, 368 KB

english, 2011

49

Restaurant revenue management: Do perceived capacity scarcity and price differences matter?

Heo, Cindy Yoonjoung, Lee, Seoki, Mattila, Anna, Hu, Clark

Journal:

International Journal of Hospitality Management

Year:

2013

Language:

english

File:

PDF, 942 KB

english, 2013

50

Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive

Gao, Yixing (Lisa), Mattila, Anna S.

Journal:

International Journal of Hospitality Management

Year:

2014

Language:

english

File:

PDF, 1.09 MB

english, 2014